An app for travellers with disabilities or reduced mobility: check how accessible a station is, see if lifts and escalators are working, and get assistance from SNCF staff, booked ahead or right now.
For a traveller in a wheelchair, with a visual or hearing impairment, a cognitive disability, or simply pushing a stroller, a station is full of unknowns: is there step-free access, is the lift working today, will someone be there to help at the platform?
Andilien brings those answers together in a single app, and lets travellers ask SNCF staff for help, whether they plan their trip days in advance or need assistance on the spot.
Design for the people who are usually designed for last, and make the result simpler for everyone else too.
The experience is built around five moments of the journey, from preparing the trip at home to getting on the train.
From the first launch to the station page, every screen answers one question at a time: can I get through this station, and who can help me if I need it?
