All works

LEIA, helping drivers fix the TGV-M

A business tool used by the PACMAN teams to guide train drivers when the new TGV-M breaks down: see the train’s live state from a distance, find the faulty equipment and walk the driver through the fix.

The train overview screen of LEIA, showing two coupled trainsets and their list of functions
Client
SNCF Voyageurs
Role
Product Designer
Users
PACMAN

Context

The TGV-M is the new generation of high-speed train for SNCF Voyageurs. It is highly connected: thousands of variables describe the state of its equipment in real time, from bogies and doors to air conditioning and the onboard computer network.

When something goes wrong on the line, the driver calls the PACMAN, who help them diagnose and fix the problem from a distance. LEIA gives the PACMAN a live view of the train so they can see what the driver sees, and more.

The challenge

Turn a flood of technical variables into a clear picture, fast enough for a phone call with a driver stopped on the track.

  • Show where the faults are on the train at a glance
  • Let PACMAN find a piece of equipment the way the driver describes it: a car, a cab, a button on the desk
  • Speak the same language as the driver, with views that mirror the real train
  • Keep the data in sync with each software version of the train

The whole train at a glance

The overview shows each trainset car by car, in the direction of travel, with an alert under every car that has a fault. Below, the list of functions (bogies, energy, fire system, doors, air conditioning…) shows which ones are fine and how many faults the others have. Shortcuts lead to the power diagram and the computer network.

Train overview: two coupled trainsets drawn car by car with fault alerts, a list of functions with their status and fault count, and shortcuts to the power diagram and computer network
Train overview: cars, faults and functions.

Zoom into the train

From the overview, PACMAN open any car and see a top view of it. In the power car, each piece of equipment is placed where it really is and labelled with its name. In passenger cars, the upper and lower decks can be browsed car by car. A quick search finds any variable, and a breadcrumb always shows where you are.

Top view of the power car with each piece of equipment placed and labelled (desk, brake panel, auxiliary distribution block…), a legend toggle and a quick variable search
The power car, equipment placed where it really is.
Upper deck of car 2: seat layout, luggage areas and stairs, with a selector to switch trainset, car and deck
A passenger car, browsable deck by deck.

Down to the button

The driver’s desk is drawn as the driver sees it. Each button and lever is labelled, and the table below gives its current state, so PACMAN can tell straight away that an emergency button is pressed and guide the driver from there.

Left and right parts of the driver’s desk, with every button and lever labelled, and tables listing their values, two emergency buttons flagged as pressed
The driver’s desk, each control with its live state.

The network behind the train

Many faults come from the onboard computer network. A dedicated view shows, car by car, every switch and device of the TCMS and PACIS networks with its connections, so PACMAN can trace a broken link from one end of the train to the other.

TCMS network diagram of car 05: switches and connected devices with their ports and references, a car selector with fault alerts and zoom controls
The TCMS network, car by car.

One version per train software

Each train series and sub-series runs its own software version, with its own list of variables. In the administration area, the variable files are imported for every version, so LEIA always reads the train with the right dictionary.

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